About Us

Wincome Hospitality is a division of Wincome USA, a privately-owned real estate investment, development, and management firm based in Anaheim, California. Originally founded by Paul Chan back in 1988, the firm is now managed by his son, Mark Chan. With over 35 years of experience in the Orange County area, the original investments included a mixed portfolio of apartment buildings and office space both locally in Orange County and in the greater Dallas region. As with most successful real estate investments, location is king. This led Paul Chan to acquire a small boutique hotel located on Harbor Boulevard, directly across from the main entrance to Disneyland. This acquisition marked Wincome’s entry into the hospitality space and changed the company's course for the next 35 years.

The original small boutique hotel came to be known as The Carousel Inn and Suites and was a trendsetter for the market during the mid-90s once Wincome hired a General Manager by the name of Paul Sanford. Sanford, having recently left a successful career in Hawaii to finish his MBA at Pepperdine, and after managing a collection of restaurants in California Central Coast, brought world-renowned service culture from the islands to this boutique hotel. This mix of service and location led to over two decades of success at this property and helped Wincome establish its footprint in the Anaheim Hotel market.

Wincome expanded the hotel portfolio in 1998 by purchasing three smaller hotels on West Katella Avenue that had long been overlooked and rundown by their former owners. Mr. Chan envisioned taking the three separate spaces and combining the properties to form a unique resort-like atmosphere unlike any other in the Anaheim Resort District. After a multi-year renovation, the vision was realized when the site reopened as the Anabella Hotel in 2001.

2010 marked Wincome’s first venture into the luxury four-diamond market when they bought the Wyndham Hotel in Costa Mesa. The property undertook a $20 million renovation and it received its first four-diamond award in 2013. The property officially rebranded in 2016 as the Avenue of the Arts Costa Mesa, a Tribute Portfolio Hotel, initially a Starwood brand but now under Marriott’s portfolio. This hotel has been recognized as Hotel of the Year in both 2017 and 2018 by Marriott for Franchise Distinctive Premium Hotels. Yet again, Wincome was able to take another forgotten property and turn it into a market leader. Avenue of the Arts Costa Mesa Hotel recently was awarded #1 Hotel in Costa Mesa by U.S. News & World Report.

Riding off the success of Avenue of the Arts and now headed by Paul Chan’s son Mark, Wincome started the next phase of their company in 2015 when they sold the Carousel to another local developer. In 2016, they purchased an office building at 888 Disneyland Drive—leasing the building to tenants as well as setting up their corporate headquarters. They also acquired the Anaheim Plaza Hotel, a 9-acre site located on Harbor Boulevard, and converted it to The Anaheim Hotel, a three-diamond property steps from the main gate to Disneyland® Resort. They renovated The Anaheim Hotel and managed the property to great success as reflected in their achieving TripAdvisor’s Best of the Best award for multiple years—specifically ranking #1 out of all the hotels in Anaheim in 2023.

Wincome Hospitality’s awards don’t stop there. Envisioning even more for the site of the Anabella Hotel, Wincome, in 2017, tore down that hotel to build a new Four Diamond hotel, The Westin Anaheim Resort, which opened in June of 2021.  With twice the number of rooms of the previous Anabella Hotel, close to 50,000 square feet of meeting space, seven on-site restaurants and bars, a concierge lounge, an outdoor pool with private cabanas, and a 3,000 square foot fitness center, The Westin Anaheim Resort raised the bar on luxury accommodations in Anaheim.  Marriott International recognized this achievement and Wincome Hospitality was awarded the 2021 Opening of the Year by Marriott International for the newly opened The Westin Anaheim Resort. This award recognizes the very best hotel openings among Marriott properties in North America that bring new brand thinking to life and move Marriott forward.